Returns & Shipping
RYSE™ Return/Exchange Policy
Please keep in mind when making your purchase that we are a small batch business and we don't carry a large inventory of our pieces!
- You may return/exchange most new, still tagged/unworn items within 14 days of delivery for any other item on our site. RYSE™ does NOT pay the return shipping costs unless the return is a result of our error. (ie: sent wrong size, defects, etc.)
- Sale items (if applicable): ALL SALE ITEMS ARE FINAL SALE. NO EXCHANGES OR RETURNS.
- Returns/shipping fees due to sizing issues or any non-defective issues will be paid for by the customer. Shipping charges to exchange an item will be invoiced to you.
- If the return/exchange is a result of defect, wrong size shipped, etc., we will happily cover the the return/exchange free of charge to you.
If you need to exchange an item, please contact us with your order number and details about the product and we will email you back quickly with instructions.
Order Processing and Shipping
- All orders are processed and shipped within 3-5 business days of order placement.
- Embroidery/Special Orders require 3-5 weeks to process.
- *All* (see exceptions) orders are shipped via USPS First Class Mail with tracking. If you need expedited shipping, please email firstname.lastname@example.org for a shipping/processing quote BEFORE placing your order.
- *Exceptions*: Some giveaway and contest winner orders or offers made for "free shipping" will ship standard USPS.
To return your product, you should mail your product to:
2708 GORNO ST, TRENTON, MI, 48183, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
We are currently not shipping outside of the US.